Pengaruh Dukungan Organisasi terhadap Kinerja Pegawai Yang Dimediasi oleh Komitmen Organisasi dan Kepuasan Kerja pada Dinas Komunikasi dan Informatika Provinsi Sulawesi Tenggara

Wulandari Joko; La Hatani; La Ode Suriadi

doi:10.30640/ekonomika45.v13i2.6452

Authors

Wulandari Joko Universitas Halu Oleo
La Hatani
La Ode Suriadi

DOI:

https://doi.org/10.30640/ekonomika45.v13i2.6452

Keywords:

Employee Performance, Job Satisfaction, Organizational Commitment, Organizational Support

Abstract

This study aims to examine and analyze the influence of organizational support on employee performance, with organizational commitment and job satisfaction as mediating variables at the Communication and Informatics Office (Diskominfo) of Southeast Sulawesi Province. The background of this research is based on the phenomenon of fluctuating performance and employee discipline issues despite the provision of optimal organizational support. This research employs an explanatory quantitative approach, using a census technique with 47 employees as respondents. Primary data were collected through questionnaires and analyzed using Structural Equation Modeling-Partial Least Square (SEM-PLS) via SmartPLS 4 software.

The results of the study indicate that perceived organizational support has a positive and significant effect on organizational commitment and job satisfaction. Then, organizational commitment and job satisfaction are proven to have a positive and significant effect on employee performance. However, perceived organizational support does not have a significant direct effect on employee performance. These findings indicate that organizational commitment and job satisfaction act as full mediation variables in the relationship between perceived organizational support and employee performance. This study concludes that within the Department of Communication and Informatics of Southeast Sulawesi Province, organizational support can improve employee performance only when it is first transformed into organizational commitment and job satisfaction. Therefore, human resource management that pays attention to the psychological and emotional aspects of employees becomes a key factor in encouraging the achievement of optimal organizational performance.

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