Pengaruh Komunikasi Interpersonal dan Kecerdasan Emosional terhadap  Kinerja Pemandu Wisata PT. Borneo Lintas Dunia

Krisdayanti Krisdayanti; Sandra Endang Suci Octora; Desiana Dian Malasari

doi:10.30640/jmcbus.v4i4.7641

Authors

Krisdayanti Krisdayanti Universitas Widya Dharma Pontianak
Sandra Endang Suci Octora Universitas Widya Dharma Pontianak
Desiana Dian Malasari Universitas Widya Dharma Pontianak

DOI:

https://doi.org/10.30640/jmcbus.v4i4.7641

Keywords:

Emotional Intelligence, Interpersonal Communication, Tour Guide Performance, Tourism Services, Tourist Satisfaction

Abstract

PT. Borneo Lintas Dunia works in travel and tourism. The company needs to provide great service. This keeps customers happy and ensures they have a good travel experience. This study explores how Interpersonal Communication and Emotional Intelligence impact Tour Guide Performance. This research focuses on the need for guides. They help create enjoyable travel experiences. The research employed a quantitative method with an explanatory research design. The sample had 106 respondents. Researchers selected respondents using purposive, non-probability sampling. We collected data from respondents using Microsoft Excel. Then, we analyzed it with SPSS version 26. Interpersonal communication greatly affects tour guide performance. However, Emotional Intelligence does not significantly affect it. Good verbal and non-verbal communication helps tour guides connect with clients. This study shows its importance. This connection is key to improving performance in this group. Emotional Intelligence is usually seen as key in service roles. However, these results show it wasn't a major factor for these respondents. Therefore, it is recommended that future researchers select a different sample and expand the scope of their research to incorporate diverse perspectives.

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