IMPLEMENTASI HARGA, KUALITAS PELAYANAN DAN PEMBELIAN BERULANG PADA PENJUALAN PRODUK GAMIS AFIFATHIN

Authors

  • Enny Istanti Universitas Bhayangkara Surabaya
  • Bramastyo Kusumo Universitas Bhayangkara Surabaya
  • Indah Noviandari Universitas Bhayangkara Surabaya

DOI:

https://doi.org/10.30640/ekonomika45.v8i1.180

Keywords:

Price, Service Quality, Repeat Purchases, Product Sale.

Abstract

This study aims to determine the effect of prices, service quality, and repeat purchases on product sale decisions simultaneously, partialy, and significantly. And to determine which variables have a dominant influence. Methods of research using quantitative methods in the study population are consumers Gamis Afifathin Surabaya. The sampling technique used was simple random sampling and accidental sampling with a sample size of 95 respondents to the formula Slovin. Technique uses multiple linier regression analysis. The variable is the prices, service quality, repeat purchases, product sale. Result were obtained value of F count 41,563 with a significance of  0,000, t value of each variable of prices 1,094 > 1,98638, variable service quality 10,757 > 1,98638, and variable repeat purchases 0,437 > 1,98638 Based on the result of research in Product Gamis Afifathin Surabaya to the simultaneous effect of three independent variables, partial and significant impact on Product sale. The Independent variable of Service Quality has a dominant influence on the Product Sale which has a Beta value of 0,597.

References

Aryani, D., & Rosinta, F. (2010). Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan. Bisnis & Birokrasi, Jurnal Ilmu Administrasi Dan Organisasi, 17(2), 114–126.

Assauri, S. (2004). Manajemen Pemasaran. Jakarta: Rajawali Press.

Dharmesta, B. S. (2014). Manajemen Pemasaran. Yogyakarta: BPFE.

Dharmesta, B. S., & Irawan. (2008). Manajemen Pemasaran Modern. Yogyakarta: Liberty.

Istanti, E. (2019). Pengaruh Harga, Promosi dan Produk Terhadap Keputusan Pembelian di Restoran Burger King Kawasan Surabaya Plaza Surabaya. Ekonomika’45, 7(1), 16–22. https://doi.org/.1037//0033-2909.I26.1.78

Kotler, P. (1997). Manajemen Pemasaran. Jakarta: Prentice Hall.

Kotler, P., & Keller, K. L. (2016). Manajemen Pemasaran. Jakarta: PT Indeks.

Oetomo, R. A., & Nugraheni, R. (2012). Analisis Pengaruh Keragaman Menu, Persepsi Harga dan Lokasi Terhadap Minat Beli Ulang Konsumen (Studi pada Restoran Waroeng Taman Singosari Semarang). Jurnal Skripsi, Diponegoro University Institutional Repository, 1–28.

Philip Kotler, & Gery Amstrong. (2005). Prinsip-Prinsip Pemasaran (B. Molan, ed.). Jakarta: PT Indeks Kelompok Media.

Pramono, R., & Ferdinand, A. T. (2012). Analisis Pengaruh Harga Kompetitif, Desain Produk,dan Layanan Purna Jual Terhadap Minat Beli Konsumen Sepeda Motor Yamaha (Studi Kasus Pada Masyarakat di Kota Semarang). Diponegoro Business Review, 1(1), 1–9.

Prasojo, M. (2011). Pengantar Sistem Informasi Manajemen. Bandung: CV Remadja Karya.

Saladin, D. (2008). Manajemen Pemasaran Analisis, Perencanaan, Pelaksanaan, dan Pengendalian. Bandung: Linda Karya.

Sugiyono. (2008). Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.

Sugiyono. (2018). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.

Sunarto. (2003). Manajemen Pemasaran. Yogyakarta: BPFE UST.

Sunyoto, D. (2012). Konsep Dasar Riset Pemasaran dan Perilaku Konsumen. Yogyakarta: CAPS (Center for Academic Publishing Service).

Tjiptono, F. (2007). Strategi Pemasaran (2nd ed.). Yogyakarta: Andi Offset.

Tjiptono, F. (2009). Strategi Pemasaran. Yogyakarta: Andi Offset.

Tjiptono, F., & Chandra, G. (2009). Service, Quality & Satisfaction. Yogyakarta: Andi Offset.

Downloads

Published

2020-12-01

How to Cite

Enny Istanti, Bramastyo Kusumo, & Indah Noviandari. (2020). IMPLEMENTASI HARGA, KUALITAS PELAYANAN DAN PEMBELIAN BERULANG PADA PENJUALAN PRODUK GAMIS AFIFATHIN. EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan, 8(1), 1–10. https://doi.org/10.30640/ekonomika45.v8i1.180

Similar Articles

1 2 3 4 5 6 7 8 9 10 > >> 

You may also start an advanced similarity search for this article.