Evaluasi Ketepatan Waktu dan Kelengkapan Pengiriman Obat Berdasarkan LPLPO di UPTD Instalasi Farmasi Kesehatan Kota Surabaya

Claudia Zefanya; Achmad Daengs G. S; Rina Dewi

doi:10.30640/abdimas45.v5i2.8196

Evaluasi Ketepatan Waktu dan Kelengkapan Pengiriman Obat Berdasarkan LPLPO di UPTD Instalasi Farmasi Kesehatan Kota Surabaya

Authors

Claudia Zefanya Universitas 45 Surabaya
Achmad Daengs G. S Universitas 45 Surabaya
Rina Dewi Universitas 45 Surabaya

DOI:

https://doi.org/10.30640/abdimas45.v5i2.8196

Keywords:

Drug Distribution, LPLPO, Operational Management, Pharmacy Supply Chain, SIMBOK Application

Abstract

Availability and timely distribution of essential medicines and medical supplies are critical factors in public healthcare quality. This study evaluated the operational management of drug distribution based on LPLPO (Laporan Pemakaian dan Lembar Permintaan Obat) at UPTD Instalasi Farmasi Kesehatan (IFK) Surabaya City, which serves 63 public health centers (Puskesmas). The method used qualitative field observation, interviews, and operational data analysis during a one-month Kuliah Kerja Lapangan (KKL) program. The study identified main operational bottlenecks, including human error in data entry using the SIMBOK digital application, discrepancies between Surat Bukti Barang Keluar (SBBK) and physical items, and distribution schedule delays caused by late deliveries from central supplies. To address these issues, a strategic framework was established focusing on rigorous cross-checking protocols, regional route optimization (West, North, Central, South, and East Surabaya), routine fleet maintenance, and FEFO-based inventory control. Improving operational synchronization between IFK and local Puskesmas significantly enhances supply chain reliability and healthcare service efficiency.

References

Aulia, T. (2022). Pengaruh pemberian tunkin terhadap kesejahteraan personel guna meningkatkan profesionalisme di Akademi Angkatan Laut. SAINTEK: Jurnal Sains Teknologi dan Profesi AAL, 15(2), 176–197. https://doi.org/10.59447/saintek.v15i2.100

Aziz Sholeh, A. (2024). Kompensasi terhadap motivasi kerja karyawan pada PT. Insolent Raya di Surabaya. Journal of Management and Creative Business, 2(1), 82–96. https://doi.org/10.30640/jmcbus.v2i1.2069

Daft, R. L. (2010). Management (9th ed.). South-Western Cengage Learning.

Dewi, R. (2020). Internal factor effects in forming the success of small businesses. Jurnal Sinergi Unitomo, 10(1), 13–21. https://doi.org/10.25139/sng.v10i1.1463

Dewi, R., Zuhro, D. (2024). Service design performance based on consumer preferences. International Journal of Economics and Management Sciences, 1(3), 142–160. https://doi.org/10.61132/ijems.v1i3.131

Enny Istanti, I., Kusumo, B. (2020). Implementasi harga, kualitas pelayanan dan pembelian berulang pada penjualan produk gamis Afifathin. Ekonomika 45, 8(1), 1–10. https://doi.org/10.30640/ekonomika45.v8i1.180

Firdaus, F. (2021). Kualitas produk dan promosi dalam memengaruhi keputusan konsumen menggunakan jasa penyewaan produk alat berat. Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis, 1(3), 76–82. https://doi.org/10.55606/jaem.v1i3.28

Heizer, J., & Render, B. (2015). Operations management (10th ed.). Pearson Education.

Irianto, B. S. (2021). Kebijakan poros maritim dan strategi ekonomi serta keamanan laut. Jurnal Justiciabelen, 4(1), 1–10. https://doi.org/10.30587/justiciabelen.v4i1.2771

Istanti, E. (2024). Service design performance based on consumer preferences. International Journal of Economics and Management Sciences, 1(3), 142–160. https://doi.org/10.61132/ijems.v1i3.131

Iwa Soemantri, A. (2020). Entrepreneurship orientation strategy, market orientation and its effect on business performance in MSMEs. Jurnal EKSPEKTRA Unitomo, 4(1), 1–10. https://doi.org/10.25139/ekt.v4i1.2163

Jacobs, F. R., & Chase, R. B. (2018). Operations and supply chain management (15th ed.). McGraw-Hill Education.

Kotler, P., & Keller, K. L. (2016). Marketing management (15th ed.). Pearson.

Kristiawati (2019). Citra merek, persepsi harga dan nilai pelanggan terhadap keputusan pembelian pada minimarket Indomaret Lontar Surabaya. Jurnal Ilmu Ekonomi dan Manajemen (JMM 17), 6(2), 27–36. https://doi.org/10.30996/jmm.v6i02.2994

Kumala Dewi, I. (2022). Peningkatan kinerja UMKM melalui pengelolaan keuangan. Jurnal Ekonomi Akuntansi, 23–36. https://doi.org/10.30996/jea17.v7i01.6551

Mahjudin (2025). Analysis of credit marketing strategy, lending procedures, and service quality on customer satisfaction of rural banks. Jurnal Ilmiah Manajemen Kesatuan, 13(4), 2659–2672. https://doi.org/10.37641/jimkes.v13i4.3296

Muttaqin, M. B., Martini, S., & Aurachman, R. (2022). Perancangan dan penjadwalan aktivitas distribusi menggunakan metode DRP. Jurnal Inovasi dan Pembelajaran, 56–61.

Patantan, A., Satibi, & Widodo, G. P. (2019). Evaluasi pengelolaan obat di gudang farmasi Dinas Kesehatan Kota X di era JKN. CHMK Pharmaceutical Scientific Journal, 2(1), 12–20.

Patmi, S. (2025). Manajemen sumber daya manusia stratejik. Widina Media Utama.

Pramono, B., Istanti, E., Daengs, G. S., Achmad, Syafi’i, & Bramastyo, K. N. R. M. (2023). Impact of social media marketing and brand awareness on purchase intention in coffee shop culinary in Surabaya. International Journal of Entrepreneurship and Business Development, 5(6), 968–977. https://doi.org/10.29138/ijebd.v6i5.2367

Purba, B. (2025). Teori ekonomi pendekatan klasik dan modern. Yayasan Kita Menulis.

Salim, G. (2024). Ikan nomei. Merdeka Belajar Kampus Merdeka.

Slack, N., & Brandon-Jones, A. (2019). Operations management (9th ed.). Pearson.

Stevenson, W. J. (2018). Operations management (13th ed.). McGraw-Hill Education.

Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.

Sutopo (2021). Peranan prinsip konsistensi dalam metode pengakuan pendapatan terhadap laporan laba rugi pada PT. Indo Zinc Diecasting di Gresik. Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis, 1(3), 83–92. https://doi.org/10.55606/jaem.v1i3.33

Syaiful, M., Maharani, C., & Al, B. (2022). Analisis manajemen logistik obat di instalasi farmasi Dinas Kesehatan. Jurnal Kesehatan Masyarakat, 10(5), 423–430. https://doi.org/10.14710/jkm.v10i1.32086

World Health Organization. (2019). WHO guideline on health facility pharmacy services. World Health Organization.

Zuhro, D. (2024). Impact of measurement of service quality using the SERVQUAL method. Digital Innovation: International Journal of Management, 1(3), 94–114. https://doi.org/10.61132/digitalinnovation.v1i3.34

Downloads

Published

2026-10-12

How to Cite

Claudia Zefanya, Achmad Daengs G. S, & Rina Dewi. (2026). Evaluasi Ketepatan Waktu dan Kelengkapan Pengiriman Obat Berdasarkan LPLPO di UPTD Instalasi Farmasi Kesehatan Kota Surabaya. Jurnal Pengabdian Masyarakat, 5(2), 407–415. https://doi.org/10.30640/abdimas45.v5i2.8196