Peran Manajemen Kerja dalam Meningkatkan Kinerja Operasional Ritel Modern
Studi Kasus pada Supermarket Fitrinofane
DOI:
https://doi.org/10.30640/abdimas45.v5i1.6075Keywords:
Employee Productivity, Operational Performance, Modern Retail, Supermarket, Work ManagementAbstract
The rapid development of modern retail in Indonesia requires companies to achieve effective and efficient operational performance in order to remain competitive. One of the key factors influencing operational performance is the implementation of proper work management in managing human resources. This study aims to analyze the role of work management in improving the operational performance of modern retail, using Supermarket Fitrinofane as a case study. The research employs a descriptive qualitative approach through a literature review by examining relevant scientific sources related to work management and retail operational performance. The findings indicate that work management practices, including work planning, task allocation, scheduling, supervision, and employee performance evaluation, play a significant role in enhancing employee productivity, operational efficiency, and service quality. Structured work management also helps minimize operational errors and supports better work discipline and coordination among departments. Therefore, work management is a strategic factor in improving the operational performance of Supermarket Fitrinofane and contributes to the sustainability of modern retail businesses in Indonesia.
References
Adrian Mjesfa. (2025). Manajemen Sumber Daya Manusia dalam Retail: Peran Pelatihan dan Motivasi Karyawan dalam Meningkatkan Penjualan. Global Leadership Organizational Research in Management, 3(2), 118–131. https://doi.org/10.59841/glory.v3i2.3191
Alhilwa, R. Q., & Kusuma, Y. B. (2024). Peranan Manajemen Operasional dalam Meningkatkan Kinerja Perusahaan Ritel di PT Tsamaniya Amanah Mandiri. Socius: Jurnal Penelitian Ilmu-Ilmu Sosial, 1(12), 390–395. https://doi.org/10.5281/zenodo.12786728
Amalina Saputri, L., Iqbaal Maulana, M., Kholik Istiqomah, N., & Ratnawati, I. (2024). Tantangan Dan Strategi Manajemen Sumber Daya Manusia Di Era Transformasi Digital : Studi Literatur. Manajemen Business Innovation Conference-MBIC, 4(Optimalisasi UMKM Melalui Transformasi Digital), 902–919.
Anugerah, A. P. E. (2025). PERAN ADMIN RETAIL DALAM MENINGKATKAN KINERJA PENJUALAN PADA PT SURABAYA JERSEY INDONESIA Adelia. MUSYTARI, 23(8).
Belzara, G. S. (2024). PENGARUH WORKLOAD, WORK STRESS, DAN WORK ENVIRONMENT TERHADAP TURNOVER INTENTION (STUDI KASUS PADA KARYAWAN TOKO RITEL). Edunomika, 08(04), 1–12.
Fajariah Asmawati, Kriara Latifah Dinar, Sri Sundari, & Marisi Pakpahan. (2024). Tantangan Dan Strategi Manajemen Sumber Daya Manusia Dalam Menghadapi Fenomena Great Resignation. Jurnal Cakrawala Akademika, 1(3), 987–1006. https://doi.org/10.70182/jca.v1i3.67
Hartono, T., & Puspitasari, D. (2025). Dampak pengembangan sumber daya manusia terhadap loyalitas pelanggan di industri ritel. Jurnal Manajemen dan Bisnis Indonesia, 10(1), 101–115. https://doi.org/10.5281/jmbi.v10i1.2235
Rachmawati, D., & Syahrinullah. (2024). Analisis Manajemen Operasional dalam Meningkatkan Kualitas Layanan. Journal of Management Branding, 1(September), 118–128. https://doi.org/10.71326/jmb.v1i2.43
Santoso, A., & Widodo, M. (2024). Evaluasi efektivitas strategi manajemen sumber daya manusia di perusahaan ritel berbasis digital. Jurnal Ekonomi Terapan, 8(5), 450–463. https://doi.org/10.4018/JET-04-2024-2347
Septokasya, M. F., Raharso, S., & Tjahjawati, S. S. (2025). Peran Work Engagement Dalam Meningkatkan Kreativitas Kerja : Kajian Empiris Karyawan Supermarket Di Kecamatan Cicendo, Kota Bandung. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 9(2), 1594–1608. https://doi.org/10.31955/mea.v9i2.5813
Setiawan, J., & Raharjo, S. (2025). Peran pelatihan dan pengembangan dalam meningkatkan kinerja karyawan di perusahaan ritel. Jurnal Manajemen Sumber Daya Manusia, 12(2), 184–197. https://doi.org/10.1016/j.jsdm.2025.02.009
Sitorus, F., Gemilang, G. S., Pulungan, J. Z., DwiPutra, R., & Nasution, S. S. (2025). Strategi Manajemen untuk Meningkatkan Efisiensi Operasional pada Perusahaan Ritel di Era Digital. Surplus: Jurnal Ekonomi Dan Bisnis, 3(2), 425–435. https://doi.org/10.71456/sur.v3i2.1276
Suryanto, S., & Roy, S. (2013). Pengelolaan dan pengembangan bisnis ritel modern pada fungsi sumber daya manusia di cv hokky family Surabaya. Agora, 1(3), 1–12.
Widiastuti, E., & Andriani, F. (2024). Peran teknologi digital dalam transformasi manajemen ritel. Jurnal Bisnis dan Manajemen Digital, 4(3), 150–162. https://doi.org/10.1155/jbmd.v4i3.1467
Widyastuti, T., & Purnamasari, D. (2024). Analisis pengaruh manajemen pemasaran terhadap peningkatan penjualan pada bisnis ritel online di Indonesia. Jurnal Ekonomi dan Pemasaran, 6(2), 218–230. https://doi.org/10.1108/JEP-02-2024-1123
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Jurnal Pengabdian Masyarakat
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
