Pengaruh Kualitas SDM dan Disiplin terhadap Kinerja Pegawai dengan Profesionalisme Kerja sebagai Variabel Mediasi dan Faktor Eksternal Sebagai Moderasi
Studi Kasus pada Kantor Kecamatan Kangayan Kabupaten Sumenep
DOI:
https://doi.org/10.30640/jumma45.v4i1.4821Keywords:
HR Quality, Discipline, Work Professionalism, Employee Performance, External FactorsAbstract
This study aims to examine the effect of Human Resources (HR) quality and discipline on employee performance, with work professionalism as a mediating variable. Additionally, the study considers external factors that may moderate the relationship between these variables, such as technology, leadership style, organizational culture, and work environment. The research uses a quantitative method with an explanatory approach, allowing the researcher to explain the relationships between the involved variables. Data was collected from 41 respondents, who are employees at the Kangayan Subdistrict in Sumenep Regency. The analysis technique used is Partial Least Squares (PLS) to test the relationships between the variables. The results of the analysis show that HR quality and discipline have a significant effect on employee performance, both directly and through work professionalism as a mediating variable. This emphasizes that improving HR quality, which includes employees' knowledge, skills, and abilities, as well as discipline in performing tasks, will enhance overall employee performance. Furthermore, external factors such as technology and organizational culture were found to moderate the relationship between HR quality, discipline, and employee performance. Adequate technology and a supportive organizational culture can strengthen the effectiveness of employee performance by improving professionalism and work discipline. This study provides important implications for the development of HR in the public sector, particularly in terms of planning and implementing policies that can improve HR quality and employee discipline. By enhancing work professionalism and leveraging supporting external factors, government organizations can create a more productive and efficient work environment, ultimately contributing to achieving organizational goals and providing better public services.
References
Antika, N. D., Nataraningtyas, M. F., Lonikat, E. V. T., & Dwiridotjahjono, J. (2021). Pengaruh motivasi kerja dan disiplin kerja terhadap kinerja karyawan di perusahaan PTPN X Pabrik Gula Lestari Kertosono. Jurnal Manajemen dan Organisasi (JMO), 12(2), 99–108.
As’ad. (2017). Manajemen sumber daya manusia. Jakarta: PT Gramedia.
Aziz Sholeh, A., et al. (2024). Kompensasi terhadap motivasi kerja karyawan pada PT. Insolent Raya di Surabaya. Journal of Management and Creative Business, 2(1), 82–96.
Badrianto, Y., & Gusramlan, R. (2023). Pengaruh kualitas sumber daya manusia, profesionalisme kerja, dan komitmen kerja terhadap kinerja karyawan. Agility: Lentera Manajemen Sumber Daya Manusia, 1(1), 32–41.
Byars, L. L., & Rue, L. W. (2015). Human resource management. New York: McGraw-Hill.
Daengs, G. S. A., Istanti, E., Negoro, R. M. B. K., & Sanusi, R. (2020). The aftermath of management action on competitive advantage through process attributes at food and beverage industries export import in Perak Harbor of Surabaya. International Journal of Criminology and Sociology, 9, 1418–1425.
Dewi, K., et al. (2022). Peningkatan kinerja UMKM melalui pengelolaan keuangan. Jurnal Ekonomi Akuntansi, UNTAG Surabaya, 23–36.
Ghozali, I. (2020). 25 Grand theory: 25 teori besar ilmu manajemen, akuntansi dan bisnis (Untuk landasan teori skripsi, tesis dan disertasi). Semarang: Yoga Pratama.
Ghozali, I., & Latan, H. (2017). Partial least square: Konsep, metode, dan aplikasi menggunakan program SmartPLS 5.0. Semarang: Badan Penerbit Universitas Diponegoro.
Handoko. (2017). Manajemen sumber daya manusia. Jakarta: Gramedia Pustaka.
Hasibuan, M. (2019). Manajemen: Dasar, pengertian, dan masalah. Jakarta: Bumi Aksara.
Hehanussa, S., Leiwaherilla, N. C., & Pentury, G. M. (2024). The effect of quality of work life, professionalism, discipline and trust on employee performance in the scope of the General Election Commission (KPU) Office West Secret District of Seram. Jurnal Ekonomi, 13(1), 934–945.
Istanti, E., et al. (2024). Service design performance based on consumer preferences. International Journal of Economics and Management Sciences, 1(3), 142–160.
Istanti, E., Kusumo, B., & I. N. (2020). Implementasi harga, kualitas pelayanan dan pembelian berulang pada penjualan produk gamis Afifathin. Ekonomika, 45(8), 1–10.
Kadir, M. (2022). Pengaruh kompetensi SDM dan beban kerja terhadap kinerja pegawai melalui komitmen organisasi pada lingkup pegawai Dinas Pengendalian Penduduk dan Keluarga Berencana Kota Parepare (Tesis, Universitas Hasanuddin).
Komalasari, H., Habe, & Ayu, M. (2023). Pengaruh kualitas sumber daya manusia dan kinerja terhadap kinerja pegawai. Dalam Prosiding Seminar Nasional Ekonomi dan Bisnis ke-III, Universitas Sang Bumi Ruwa Jurai, Bandar Lampung.
Kristiawati, et al. (2019). Citra merek persepsi harga dan nilai pelanggan terhadap keputusan pembelian pada mini market Indomaret Lontar Surabaya. Jurnal Ilmu Ekonomi dan Manajemen (JMM 17), 6(2), 27–36.
Mangkunegara, A. P. (2020). Sumber daya manusia perusahaan. Bandung: Remaja Rosdakarya.
Martono, N. (2016). Metode penelitian kuantitatif. Jakarta: PT Rajagrafindo Persada.
Mathis, R. L., & Jackson, J. H. (2016). Manajemen sumber daya manusia. Jakarta: Salemba Empat.
Moekijat. (2016). Manajemen kepegawaian dan hubungan dalam perusahaan. Bandung: Alumni Bandung.
Mu’ah, Firdawati, Y., Mas’adah, & Masram. (2023). Pengaruh kualitas SDM dan disiplin kerja terhadap kinerja pegawai dengan motivasi kerja sebagai variabel intervening pada Pengadilan Negeri Lamongan. Jurnal Ekonomi & Ekonomi Syariah, 6(2), 1621–1635.
Muliaty. (2021). Profesionalisme, komitmen organisasi, kepuasan kerja terhadap kinerja karyawan PDAM Tirta Kencana Samarinda. Jurnal Administrasi Bisnis (JAB), 11(2), 69–76.
Nitisemito, A. (2017). Manajemen sumber daya manusia. Bandung: Pustaka Setia.
Pirantika, D., Wardhani, R. K., & Fajariah, N. (2023). Pengaruh kualitas sumber daya manusia, profesionalisme kerja dan komitmen terhadap kinerja karyawan PT. Amerta Bangun Persada di Kediri. Jurma: Jurnal Riset Manajemen, 1(1), 1–9.
Poerwadarminta. (2016). Kamus umum bahasa Indonesia. Jakarta: Balai Pustaka.
Pramono, B., Istanti, E., Daengs, G. S., Achmad, Syafi’i, B. K. N., & R. M. (2023). Impact of social media marketing and brand awareness on purchase intention in coffee shop culinary in Surabaya. International Journal of Entrepreneurship and Business Development, 5(6), 968–977.
Prihatini, S. A. (2019). Hubungan antara kelelahan kerja dengan profesionalisme kerja pada perawat RSUD Brebes (Skripsi, Universitas Muhammadiyah Purwokerto).
Rachmawati, R. W. (2019). Pengaruh pelatihan dan motivasi kerja terhadap kinerja karyawan PT. Bank BJB Kantor Cabang Suci Bandung. Jurnal Manajemen dan Pemasaran Jasa, 9(1).
Rina Dewi, et al. (2020). Internal factor effects in forming the success of small businesses. Jurnal SINERGI UNITOMO, 10(1), 13–21.
Robbins, S. P., & Judge, T. A. (2017). Organizational behavior (Global Edition). Pearson Education Limited.
Saifuddin, A. (2017). Metode penelitian psikologi. Yogyakarta: Pustaka Pelajar.
Salim Gazali, et al. (2024). Ikan Nomei, Merdeka Belajar Kampus Merdeka. (hal. 1–98).
Santoso, A. K., Tarumingkeng, R. C., & Purnama, E. D. (2022). The effect of discipline and quality of human resources on performance mediated by loyalty variables. Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT), 2(3), 155–169.
Santoso, G. (2018). Metodologi penelitian kualitatif dan kuantitatif. Jakarta: Prestasi Pustaka.
Saputri, A. D., Handayani, S., & DP, M. K. (2021). Pengaruh disiplin kerja dan pemberian insentif terhadap kinerja karyawan PT Putra Karisma Palembang. Jurnal Nasional Manajemen Pemasaran & SDM, 2(1), 25–42.
Saydam. (2016). Manajemen sumber daya manusia (suatu pendekatan mikro). Jakarta: Djambaran.
Sedarmayanti. (2018). Manajemen sumber daya manusia, reformasi, birokrasi dan manajemen pegawai negeri sipil. Bandung: Refika Aditama.
Siagian. (2018). Manajemen sumber daya manusia. Jakarta: Binapura Aksara.
Simbolon, S. (2021). Analisis pengaruh kualitas sumber daya manusia, disiplin kerja dan budaya organisasi terhadap kinerja karyawan pada Grand Cityhall Medan. Jurnal Manajemen dan Bisnis (JMB), 21(2), 232–245.
Siswanto, B. (2019). Pengaruh motivasi kerja dan disiplin kerja terhadap kinerja karyawan. JIMS, 7(2).
Soemantri, I. W., et al. (2020). Entrepreneurship orientation strategy, market orientation and its effect on business performance in MSMEs. Jurnal EKSPEKTRA Unitomo, 4(1), 1–10.
Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D. Bandung: Alphabet.
Susana, D., Murniati, N. A. N., & Abdullah, G. (2022). Pengaruh keterampilan manajerial kepala sekolah dan disiplin kerja guru terhadap kompetensi profesional guru SMP Negeri Sub Rayon 02 Kabupaten Demak. Orbith, 18(3), 287–300.
Wardani, D. K., & Andriyani, I. (2019). Pengaruh kualitas sumber daya manusia, pemanfaatan teknologi informasi, dan sistem pengendalian intern terhadap keandalan pelaporan keuangan pemerintahan desa di Kabupaten Klaten. Jurnal Akuntansi, 5(2).
Wau, J., Waoma, S., & Fau, F. T. (2021). Pengaruh disiplin kerja terhadap kinerja pegawai di Kantor Camat Somambawa Kabupaten Nias Selatan. Jurnal Ilmiah Mahasiswa Nias Selatan, 4(2), 203–212.
Wibowo. (2017). Manajemen kinerja. Jakarta: Rajawali Pers.
Wicaksono, E. (2022). Kualitas sumber daya manusia terhadap kinerja aparatur sipil negara dalam mendukung pembangunan dan pengembangan Kota Probolinggo. Journal on Education, 4(4), 1731–1741.
Zuhro, D., et al. (2024). Impact of measurement of service quality using the Servqual method. Digital Innovation: International Journal of Management, 1(3), 94–114.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Jurnal Mahasiswa Manajemen dan Akuntansi

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.