Pengaruh Sistem Informasi Kesehatan dan Kompetensi Tenaga Kesehatan terhadap Tingkat Kepuasan Pasien melalui Mutu Pelayanan: (Studi pada RSUD Sumberglagah Mojokerto)

Nunik Suciati; Chamariyah Chamariyah; Wasis Budiarto

doi:10.30640/digital.v5i1.7042

Authors

Nunik Suciati Universitas Wijaya Putra
Chamariyah Chamariyah Universitas Wijaya Putra
Wasis Budiarto Universitas Wijaya Putra

DOI:

https://doi.org/10.30640/digital.v5i1.7042

Keywords:

Explanatory Research, Health Information Systems, Health Worker Competence, Patient Satisfaction, Service Quality.

Abstract

Nunik Suciati, (2026). This study examines the influence of health information systems and health worker competence on patient satisfaction through service quality at Sumberglagah Regional Hospital Mojokerto. Using an explanatory research approach, the study involved 83 respondents. The research aimed to test and analyze both direct and indirect effects among the variables, including the influence of health information systems on patient satisfaction and service quality, the influence of health worker competence on patient satisfaction and service quality, the influence of service quality on patient satisfaction, and the mediating role of service quality in these relationships. The results show that the health information system has a significant positive effect on patient satisfaction with an original sample value of 0.298 and on service quality with a value of 0.351. Health worker competence also has a significant positive effect on patient satisfaction with a value of 0.179 and on service quality with a value of 0.393. Service quality positively affects patient satisfaction with a value of 0.342. Indirectly, service quality mediates the effect of health information systems and health worker competence on patient satisfaction, with values of 0.120 and 0.135.

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