Pengaruh Ketidakpastian Lingkungan dan Total Quality Management terhadap Kinerja Operasional pada PT. BCA Finance Bandung

Muhammad Yoga Firdaus; Uswatun Hasanah; Dedy Sudarmadi

doi:10.30640/digital.v5i2.6714

Authors

Muhammad Yoga Firdaus Universitas Langlang Buana
Uswatun Hasanah Universitas Langlang Buana
Dedy Sudarmadi Universitas Langlang Buana

DOI:

https://doi.org/10.30640/digital.v5i2.6714

Keywords:

BCA Finance, Environmental Uncertainty, Multifinance Company, Operational Performance, Quality Management

Abstract

The primary objective of this research is to examine how Environmental Uncertainty and Total Quality Management affect Operational Performance at PT. BCA Finance Bandung. Given today's rapidly shifting and highly competitive business landscape, organizations must adopt robust management systems to preserve operational continuity and long-term stability. A quantitative design was adopted for this study, incorporating both descriptive and verificative analysis. The target population comprised 50 individuals, from which 20 respondents working in the operational unit of PT. BCA Finance Bandung were selected as the selected using proportional stratified random sampling. Data were analyzed using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) approach with SmartPLS software. The descriptive analysis results indicate that Environmental Uncertainty, Quality Management, and Operational Performance are generally categorized as “appropriate.” The verification analysis demonstrates that Environmental Uncertainty has a positive and significant effect on Operational Performance with a path coefficient of 0.662 and a p-value of 0.000. In addition, Total Quality Management also has a positive and significant effect on Operational Performance with a path coefficient of 0.626 and a p-value of 0.000. These findings imply that operational performance can be improved through organizational adaptability to external environmental changes and consistent implementation of quality management principles.

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