Strategi Pengendalian Kualitas Produk LED TV Melalui Pelatihan dan Pengembangan Keterampilan Karyawan
DOI:
https://doi.org/10.30640/digital.v4i4.5388Keywords:
Electronics Industry, Employee Training, Product Quality, Quality Control, Skill DevelopmentAbstract
Quality control of products is a crucial factor in the electronics industry, especially in the production of LED TVs, which requires high precision standards. The aim of this study is to evaluate how training and skill development provided to employees can improve the quality of LED TV products. A qualitative research method was used in this study, which collected data through surveys and observations conducted by production department employees at a leading electronics company in Indonesia. The results of the study show that employees are able to acquire better technical skills and have a deeper understanding of quality standards through well-organized and continuous training. Skill development programs significantly increase customer satisfaction and reduce product defect rates. According to this study, investing in employee training and development is an effective way to control product quality. It can also serve as a model for other companies seeking to continuously improve their product quality.
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