PURNAMA ROMIANTA TARULINA SINAGA; AGUS MARIANI SARAGIH; ERWINSYAH SIMANUNGKALIT; JUMJUMA JUMJUMA; NURSIAH NURSIAH. Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan pada Hotel Grandhika Setiabudi Medan. Journal of Management and Creative Business, [S. l.], v. 2, n. 4, p. 228–247, 2024. DOI: 10.30640/jmcbus.v2i4.3302. Disponível em: https://jurnaluniv45sby.ac.id/index.php/jmcbus/article/view/3302. Acesso em: 20 apr. 2025.