Fitra Mardiana, Trisa Indrawati. QUALITY SERVICE, TRUST, SATISFACTION, IMAGE COMPANY AND CUSTOMER LOYALTY: THE EFFECT OF ORAL INFORMATION ON BANK CUSTOMERS IN SURABAYA. EKONOMIKA45 [Internet]. 2015 Dec. 1 [cited 2024 May 19];3(1):20-35. Available from: https://jurnaluniv45sby.ac.id/index.php/ekonomika/article/view/27