Fitra Mardiana and Trisa Indrawati (2015) “QUALITY SERVICE, TRUST, SATISFACTION, IMAGE COMPANY AND CUSTOMER LOYALTY: THE EFFECT OF ORAL INFORMATION ON BANK CUSTOMERS IN SURABAYA”, EKONOMIKA45 : Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan, 3(1), pp. 20–35. doi: 10.30640/ekonomika45.v3i1.27.