FITRA MARDIANA; TRISA INDRAWATI. QUALITY SERVICE, TRUST, SATISFACTION, IMAGE COMPANY AND CUSTOMER LOYALTY: THE EFFECT OF ORAL INFORMATION ON BANK CUSTOMERS IN SURABAYA. EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan, [S. l.], v. 3, n. 1, p. 20–35, 2015. Disponível em: https://jurnaluniv45sby.ac.id/index.php/ekonomika/article/view/27. Acesso em: 19 may. 2024.