Fitra Mardiana and Trisa Indrawati 2015. QUALITY SERVICE, TRUST, SATISFACTION, IMAGE COMPANY AND CUSTOMER LOYALTY: THE EFFECT OF ORAL INFORMATION ON BANK CUSTOMERS IN SURABAYA. EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan. 3, 1 (Dec. 2015), 20–35. DOI:https://doi.org/10.30640/ekonomika45.v3i1.27.