Pengaruh Mutasi terhadap Kinerja Karyawan Melalui Kepuasan Kerja Karyawan: (Studi di PT Pegadaian Kanwil XII Surabaya)

Akbar Wicaksono; Chamariyah Chamariyah; Indra Prasetyo

doi:10.30640/trending.v3i4.4940

Authors

Akbar Wicaksono Universitas Wijaya Putra Surabaya
Chamariyah Chamariyah Universitas Wijaya Putra Surabaya
Indra Prasetyo Universitas Wijaya Putra Surabaya

DOI:

https://doi.org/10.30640/trending.v3i4.4940

Keywords:

Employee Performance, Mutation, Organizational Behavior, Quantitative Study, Satisfaction Work

Abstract

Akbar Wicaksono, 2025. The Influence of Mutation on Employee Performance Through Employee Job Satisfaction (Study at PT Pegadaian Regional Office XII Surabaya) Postgraduate Program, Wijaya Putra University, Surabaya. This study is explanatory in nature, utilizing a quantitative approach. The sample consisted of 65 participants. The analysis tool used was Smart PLS (Partial Least Squares). The objectives of this study are: 1) To test and analyze the direct effect of mutation on employee performance at PT Pegadaian Regional Office XII Surabaya. 2) To test and analyze the direct effect of mutation on employee job satisfaction at PT Pegadaian Regional Office XII Surabaya. 3) To test and analyze the direct effect of job satisfaction on employee performance at PT Pegadaian Regional Office XII Surabaya. 4) To test and analyze the indirect effect of mutation on employee performance at PT Pegadaian Regional Office XII Surabaya through job satisfaction. The results of the study show that: 1) Mutation has a significant effect on employee performance. 2) Mutation has a significant effect on employee job satisfaction. 3) Job satisfaction has a significant effect on employee performance. 4) Mutation has a significant effect on employee performance through job satisfaction. This study provides valuable insights into how the employee mutation process can enhance performance through job satisfaction, which can serve as a basis for decision-making by the company's management.

References

Amri, K., Khaerana, E., Erwina, & Ivon, A. (2023). Pengaruh hard skill terhadap kinerja karyawan. Jurnal Ilmu Sosial dan Pendidikan (JISIP), 7(2).

Anjani, et al. (2021). Pengaruh kompensasi dan beban kerja terhadap kinerja pegawai dengan kepuasan kerja sebagai variabel intervening. Jurnal Manajemen dan Bisnis, 9(4), 45-56. https://doi.org/10.47747/jismab.v2i1.197

Aziz Sholeh, A., Abdul, et al. (2024). Kompensasi terhadap motivasi kerja karyawan pada PT. Insolent Raya di Surabaya. Journal of Management and Creative Business, 2(1), 82-96. https://doi.org/10.30640/jmcbus.v2i1.2069

Dewi, R., et al. (2020). Internal factor effects in forming the success of small businesses. Jurnal SINERGI UNITOMO, 10(1), 13-21. https://doi.org/10.25139/sng.v10i1.1463

Dewi, R., Zuhro, D., et al. (2024). Service design performance based on consumer preferences. International Journal of Economics and Management Sciences, 1(3), 142-160. https://doi.org/10.61132/ijems.v1i3.131

Djaya, S., Sjahruddin, H., Nasir, N., & Heslina, H. (2024). Beban kerja dan kebutuhan berprestasi: Manakah yang penting dalam peningkatan kinerja pegawai?. Management Studies and Entrepreneurship Journal (MSEJ), 5(1), 3117-3129.

Fajri, M., Oemar, F., & Seswandi, A. (2023). Pengaruh mutasi, promosi, dan kompensasi terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel mediasi (studi kasus pada PT. Bank Riau Kepri Syariah). Jurnal Komunikasi Sains Manajemen, 2(1), 107-120.

Fauziek, E., & Yanuar. (2021). Pengaruh kepuasan kerja terhadap kinerja karyawan dengan stres kerja sebagai variabel mediasi. Jurnal Manajerial Dan Kewirausahaan, 3(3), 680-687. https://doi.org/10.24912/jmk.v3i3.13155

Firdaus, F., et al. (2021). Kualitas produk dan promosi dalam mempengaruhi keputusan konsumen menggunakan jasa penyewaan produk alat berat. Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis, 1(3), 76-82. https://doi.org/10.55606/jaem.v1i3.28

Fitri, & Rismawati. (2023). Pengaruh kompensasi, motivasi, dan disiplin kerja terhadap kinerja karyawan (studi pada PT Pegadaian (Persero) UPC Kapasan). Jurnal Ilmu dan Riset Manajemen, 12(3). https://doi.org/10.32477/jrabi.v3i3.780

Gazali, S., et al. (2024). Ikan Nomei, Merdeka Belajar Kampus Merdeka, 1-98.

Haraiantja, & Saputro. (2024). Pengaruh kepuasan kerja, motivasi kerja, dan pengembangan karir terhadap kinerja karyawan pada Badan Penyelenggara Jaminan Sosial Ketenagakerjaan Bandung Lodaya. JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 10, 350-360. https://doi.org/10.35870/jemsi.v10i1.1892

Istanti, E., et al. (2024). Service design performance based on consumer preferences. International Journal of Economics and Management Sciences, 1(3), 142-160. https://doi.org/10.61132/ijems.v1i3.131

Istanti, E., Kusumo, B., & N., I. (2020). Implementasi harga, kualitas pelayanan dan pembelian berulang pada penjualan produk gamis Afifathin. Ekonomika, 45(8), 1-10. https://doi.org/10.30640/ekonomika45.v8i1.180

Jessie, H., & Partono, A. (2020). Pengaruh stres kerja dan kepuasan kerja terhadap kinerja karyawan. Penelitian Ipteks, 5(1), 78-88. https://doi.org/10.32528/ipteks.v5i1.3022

Kristiawati, et al. (2019). Citra merek persepsi harga dan nilai pelanggan terhadap keputusan pembelian pada mini market Indomaret Lontar Surabaya. Jurnal Ilmu Ekonomi dan Manajemen (JMM 17), 6(2), 27-36. https://doi.org/10.30996/jmm.v6i02.2994

Kumala Dewi, I., et al. (2022). Peningkatan kinerja UMKM melalui pengelolaan keuangan. Jurnal Ekonomi Akuntansi, 7(1), 23-36. https://doi.org/10.30996/jea17.v7i01.6551

Mahjudin, et al. (2025). Analysis of credit marketing strategy, lending procedures, and service quality on customer satisfaction of rural banks. Jurnal Ilmiah Manajemen Kesatuan, 13(4), 2659-2672. https://doi.org/10.37641/jimkes.v13i4.3296

Mantouw, G., Pio, R., & Punuindoong, A. (2022). Pengaruh mutasi dan promosi jabatan terhadap kepuasan kerja karyawan PT. Pegadaian (Persero) Cabang Girian Kota Bitung. Productivity, 3(1), 54-60.

Medah, M. H., FoEh, J. E. H. J., & Manafe, H.A. (2023). Pengaruh motivasi, mutasi, dan kualitas pelayanan publik terhadap kinerja pegawai melalui kepuasan kerja sebagai variabel intervening (literature review manajemen sumber daya manusia). Jurnal Ilmu Manajemen Terapan, 4(4), 525-531. https://doi.org/10.31933/jemsi.v4i4.1460

Pangestuti, E., & Achmad, N. (2024). Kepuasan kerja sebagai variabel intervening (studi pada kantor wilayah Direktorat Jenderal Pajak Nusa Tenggara). Jurnal Ilmiah Manajemen Dan Bisnis, 38-60.

Pramono Budi, I., Istanti, E., Daengs, G. S., Achmad, S., Bramastyo, K. N., & RM, (2023). Impact of social media marketing and brand awareness on purchase intention in coffee shop culinary in Surabaya. International Journal of Entrepreneurship and Business Development, 6(5), 968-977. https://doi.org/10.29138/ijebd.v6i5.2367

Rauf, T. E. U. (2020). Pengaruh mutasi pegawai terhadap prestasi kerja pada pemerintah Kabupaten Lampung Tengah. JISIP, 2(1). https://doi.org/10.24967/fisip.v2i1.651

Sjahruddin, H., Nugraha, J. P., Nurbakti, R., Yakup, Y., & Jayanto, I. (2023). Influence of employee competency and work placement analysis on increasing employee productivity. Quantitative Economics and Management Studies, 4(2), 314-322. https://doi.org/10.35877/454RI.qems1566

Soemantri, I., Asep, et al. (2020). Entrepreneurship orientation strategy, market orientation and its effect on business performance in MSMEs. Jurnal EKSPEKTRA Unitomo, 4(1), 1-10. https://doi.org/10.25139/ekt.v4i1.2163

Sutopo, et al. (2021). Peranan prinsip konsistensi dalam metode pengakuan pendapatan terhadap laporan laba rugi pada PT. INDO ZINC DIECASTING di Gresik. Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis, 1(3), 83-92. https://doi.org/10.55606/jaem.v1i3.33

Syafruddin, S. E., Periansya, S. E., Farida, E. A., Tawaf, S. T., Palupi, F. H., St, S., Butarbutar, D. J. A., Se, S., & Satriadi, S. (2022). Manajemen sumber daya manusia. CV. Rey Media Grafika.

Vincent, et al. (2024). Pengaruh kepuasan kerja dan lingkungan kerja terhadap kinerja karyawan pada PT. Young and Health Indonesia. YUME: Journal of Management, 7(2), 1297-1305.

Yusmanto, A. P., & Nurwanah. (2020). Pengaruh pendidikan, pelatihan, dan mutasi terhadap kinerja pegawai negeri sipil pada sekretariat daerah Kabupaten Sinjai. Journal of Management Science (JMS), 1, 188-198. https://doi.org/10.52103/jms.v1i2.227

Zuhro, D., et al. (2024). Impact of measurement of service quality using the SERVQUAL method. Digital Innovation: International Journal of Management, 1(3), 94-114. https://doi.org/10.61132/digitalinnovation.v1i3.34