Pengaruh Budaya Organisasi terhadap Kinerja Karyawan melalui Mediasi Work Life Balance dan Kepuasan Kerja pada Karyawan Bank Sultra Cabang Raha
DOI:
https://doi.org/10.30640/inisiatif.v5i3.6739Keywords:
Employee Engagement, employee performance, Job Satisfaction, Organizational Culture, Work-Life BalanceAbstract
The purpose of this study was to examine and explain the influence of organizational culture on employee performance, mediated by work-life balance and job satisfaction at Bank Sultra's Raha Branch. This study design was based on a quantitative approach with a cross-sectional survey data collection method. Data collection was conducted using a questionnaire instrument. The sample for this study used purposive sampling of 40 employees at Bank Sultra's Raha Branch. Data analysis used Partial Least Squares (PLS) hypothesis testing. The results showed that organizational culture had a positive and significant effect on work-life balance, job satisfaction, and employee performance. Furthermore, work-life balance had a positive and significant effect on employee performance. Furthermore, job satisfaction was shown to have a positive and significant effect on employee performance. These results also demonstrate that work-life balance and job satisfaction act as partial mediators of the influence of organizational culture on employee performance. This means that organizational culture significantly influences improvements in work-life balance and job satisfaction. Consequently, organizational culture significantly contributes to improved employee performance. Thus, it can be concluded that a positive organizational culture can also significantly contribute to improving employee performance, both directly and through its mediating role in work-life balance and job satisfaction.
References
Abdurrahman, Arief Subyantoro, & Ambar Puji Harjanto. (2025). Pengaruh Budaya Organisasional dan Beban Kerja dengan Kepuasan Kerja sebagai Variabel Mediasi terhadap Kinerja Pegawai Negeri Sipil (PNS) Fungsional. Mutiara: Jurnal Ilmiah Multidisiplin Indonesia, 3(1), 16–30. https://doi.org/10.61404/jimi.v3i1.350
Acuña-Carvajal, F., Pinto-Tarazona, L., López-Ospina, H., Barros-Castro, R., Quezada, L., & Palacio, K. (2019). An integrated method to plan, structure and validate a business strategy using fuzzy DEMATEL and the balanced scorecard.
Adams, J.S. (1965), Inequity in social exchange, in Berkowitz, L. (Ed.), Advances in Experimental Social Psychology, Academic Press, New York, NY, pp. 276-299.
Aploegi, S. A., Nuraeni, N. and Hasanah, H. (2025) Pengaruh Budaya Organisasi dan Gaya Kepemimpinan Terhadap Kinerja Karyawan Melalui Kepuasan Kerja (Studi Kasus Pada PT. Artajasa Pembayaran Elektronis), Ranah Research : Journal of Multidisciplinary Research and Development, 7(3), pp. 2265-2276. doi: 10.38035/rrj.v7i3.1614.
Arifin, M., & Muharto, A. (2022). Pengaruh Worklife Balance Terhadap Kinerja Karyawan (Studi Pada PT. Livia Mandiri Sejati Pasuruan). Jurnal Riset Ekonomi Dan Bisnis, 15(1), 37–46.
Armstrong, M., & Taylor, S. (2020). Human Resource Management, Armstrong’s Handbook of Human Resources Management, 15th Edition. Practice.
Ary Krisna Putra Putu, Ni Luh Putu Indiani, and Ida Ayu Surasmi (2025) The Role Of Work-Life Balance In Mediating The Influence Of Work Environment And Organizational Culture On The Loyalty Of Generation Z Employees In Construction Sector Companies In Badung Regency, International Journal of Environmental Sustainability and sosial science. Vol. 6 No. 5, Page: 1075 - 1087
Bailyn, L. D., Robert, R., & Kochan, T. A. (2001). Integrating Work Family Life: Holistic Approach. Sloan Work-Family Policy Network Advisory Board, 1, 66
Barokah, M., Suhardi, S., Sofyan, A., & Amin, M. (2025). The Effect Of Work-Life Balance, Organisational Culture And Motivation On Employee Performance With Job Satisfaction. Sibatik Journal: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan, 4(6), 877–898. https://doi.org/10.54443/sibatik.v4i6.2792
Bedarkar Madhura dan Deepika Pandita (2014) A study on the drivers of employee engagement impacting employee performance. Procedia-Social and Behavioral Sciences, 133, 106–115. https://doi.org/10.1016/j.sbspro.2014.04.174
Berson, Y., Oreg, S. and Dvir, T. (2008), CEO values, organizational culture and firm outcomes, Journal of Organizational Behavior, Vol. 29 No. 5, pp. 615-633.
Bouranta, N., Psomas, E. L., & Pantouvakis, A. (2017). Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece. The TQM Journal. https://doi.org/10.1108/TQM-11-2015-0142
Boxall, P. F., & Purcell, J. (2008). Strategy and human resource management (2nd ed.). New York, NY: Palgrave Macmillan.
BPD Sultra (2025) Annual Report/Laporan Tahunan 2024 PT. Bank Pembangunan Daerah Sulawesi Tenggara, Kendari Sultra. Diakses https://banksultra.co.id/laporan-tahunan 20 November 2025.
BPD Sultra (2025) Laporan Keberlanjutan Tahunan 2024 PT. Bank Pembangunan Daerah Sulawesi Tenggara, Kendari Sultra. Diakses https://banksultra.co.id/laporan-keberlanjutan 21 November 2025.
BPD Sultra (2025) Laporan Pelaksanaan Tata Kelola PT. Bank Pembangunan Daerah Sulawesi Tenggara Tahun 2024, Kendari Sultra. Diakses h https://banksultra.co.id/laporan-gcg 20 November 2025.
Bryan Eka Endarsyah, Renaldy Andriannoor, Muhammad Rahmadani dan Vera Firdaus (2025). Pengaruh Motivasi Karyawan Dan Budaya Organisasi Terhadap Kinerja Karyawan Berdasarkan Kepuasan Kerja Sebagai Variabel Intervening (Studi Pada PT. PLN UBP Asam Asam)13(1): 72-80
Cooper, D. R., and Schindler, P. S. (2014). Business research methods. Twelfth edition New York, NY: McGraw-Hill/Irwin.
Davis, K. & Newstrom, J.W. (1985). Human Behaviour at Work : Organizational Behaviour. Mc. Graw-Hill Inc., New York
De Romario, F., Dwija, I.G.A.M.A., Badera, I.D.N. and Putra, I.N.W.A. (2019), Effect of budget participation towards regional government managerial performance, International Research Journal of Management, it and Social Sciences, Vol. 6 No. 3, pp. 101-107.
Decenzo David A. dan Stephen P. Robbins (2013) Human Resource Management (Tenth Edition), Publisher Wiley.
Denison, D., Nieminen, L. and Kotrba, L. (2014), Diagnosing organizational cultures: a conceptual and empirical review of culture effectiveness surveys, European Journal of Work and Organizational Psychology, Vol. 23No. 1, pp. 145-161.
Dessler, Gary (2020). Human Resources Management. Sixteen edition. Pearson Education, Inc.
Edwina, S. (2024). Hubungan antara Budaya Organisasi dan Mindfulness terhadap Work Life Balance pada Karyawan Generasi Z. Jurnal Pendidikan Indonesia, 5(9), 750–769. https://doi.org/10.59141/japendi.v5i9.3302
Evendi, G., Sulaksono, H., & Astuti, D. D. (2025). The Effect of Organizational Culture and Worklife Balance on Employee Performance through Job Satisfaction. Innovation Business Management and Accounting Journal, 4(1), 158–166. https://doi.org/10.56070/ibmaj.2025.016
Fazal Rizvi Muhammad, Maftukhatusolikhah, and Chandra Zaky Maulana (2025) The Effect Of Organizational Culture, Work-Life Balance, And Employee Innovation On Employee Performance With Job Satisfaction As An Intervening Variable Survey Of Coffee Shop Employees In Palembang City, Journal of Economics and Development (JEnD), Vol. 2 No. 1. January-June 2025 P. 60-76
Ferdinand, Augusty (2014). Metode Penelitian Manajemen. BP Universitas Diponegoro. Semarang.
Fisher, G. (2001). Work/Personal Life Balance: A Construct Development Study. Doctoral disser-tation, Bowling Green State University. OhioLINK Electronic Theses and Dissertations Center.
Fisher, G. G., Bulger, C. A., & Smith, C. S. (2009). Beyond Work and Family: A Measure of Work/Nonwork Interference and Enhancement. Journal of Occupational Health Psychology, 14(4), 441–456
Flippo, Edwin. B. (2019). Personel Management (Manajemen Personalia), Terjemahan Alponso
Ghozali, Iman, and Hengky Latan. (2025). Partial Least Squares: Concepts, Techniques, and Applications Using the SmartPLS 3.0 Program. 2nd Edition. Semarang: Publishing Agency - Diponegoro University.
Gibson, James L., John M. Ivancevich, James H. Donnellyjr, Robert Konopaske, (2015). Organizations Behavior, Structure, Processes. McGraw-Hill/Irwin Companies Inc. New York.
Gomes, F.C. (2003). Manajemen Sumber Daya Manusia. Yogyakarta: CV Andi Offset.
Grant, Robert M., (2002), Contemporary Strategy Analysis Concept, Techniques, Application, 2nd, Secokusumo, T. (penerjemah), Analisis Strategi Kontemporer, Konsep, Teknik, Aplikasi, Penerbit Erlangga, Jakarta.
Greenhaus, J. H., & Allen, T. D. (2011). Work–family balance: A review and extension of the literature. Handbook of occupational health psychology (2nd ed).
Greenhaus, J. H., Allen, T. D., & Foley, S. (2004). Work–family balance: Exploration of a concept. Presented at the 19th annual SIOP conference, Chicago, IL.
Greenhaus, J. H., Ziegert, J. C., & Allen, T. D. (2012). When family-supportive supervision matters: Relations between multiple sources of support and work–family balance. Journal of Vocational Behavior, 80(2), 266–275.
Guest, D.E. (2017), Human resource management and employee well-being: towards a new analytic framework, Human Resource Management Journal, Vol. 27 No.1, pp. 22–38.
Gupta, B. (2011), Organisational culture and creative behaviour: moderating role of creative style preference, International Journal of Innovation and Learning, Vol. 10 No. 4, pp. 429-441.
Haar, JM (2013). Menguji ukuran baru keseimbangan kehidupan kerja: studi terhadap karyawan orang tua dan non-orang tua dari Selandia Baru. Jurnal Internasional Manajemen Sumber Daya Manusia, 24 (17), 3305–3324.
Haberberg, A. and Rieple, A. (2008), StrategicManagement: Theory and Application, Oxford University Press, Oxford.
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., & Danks, N. P. (2021). Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R: A Workbook. Springer Nature.
Hair, Joseph F., Marko Sarstedt, Christian M. Ringle, and Siegfried P. Gudergan. (2023). Advanced Issues in Partial Least Squares Structural Equation Modeling. Second Edi. SAGE Publications, Inc.
Hamid, A., & Prasojo, E. (2025). Pengaruh Fleksibilitas Kerja, Fasilitas Kerja, Dan Budaya Organisasi Terhadap Kinerja Dengan Kepuasan Sebagai Variabel Mediasi Pada Dinas Pariwiwsata Daerah Istimewa Yogyakarta. Journal Competency of Business, 9(1), 23–44. Retrieved from https://jurnal.ucy.ac.id/index.php/JCoB/article/view/2977
Haqhi Nielzhan, Anita Silvianita, and Mahir Pradana (2024) The Influence of Transformational Leadership and Organizational Culture on Employee Performance: The Mediating Role of Work Life Balance, International Journal for Multidisciplinary Research (IJFMR), Volume 6, Issue 4. Page 1-13.
Herlina Lusiana, Khuzaini, dan Mursanto (2024) Pengaruh Gaya Kepemimpinan Dan Budaya Organisasi Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada Koperasi Tirta Lestari. Jurnal Riset Inspirasi Manajemen Dan Kewirausahaan, 8(2), 79-91. https://doi.org/10.35130/jrimk.v8i2.577
Heskett, J. (2011), The Culture Cycle: How to Shape the Unseen Force that Transforms Performance, Pearson, NJ.
Hill, E. J., Hawkins, A. J., Ferris, M., & Weitzman, M. (2001). Finding an extra day a week: The positive influence of perceived job flexibility on work and family life balance. Family Relations: An Interdisciplinary Journal of Applied Family Studies, 50(1), 49–58
Hofstede, G. (1989), Organizing for cultural diversity, European Management Journal, Vol. 7 No. 4, pp. 389-96.
Hofstede, G. and Hofstede, G.J. (2005), Cultures and Organizations: Software of the Mind, 2nd ed., McGraw-Hill, New York, NY.
Hogan, S.J. and Coote, L.V. (2014), Organizational culture, innovation, and performance: a test of Schein’s model, Journal of Business Research, Vol. 67 No. 8, pp. 1609-1621.
Hongdiyanto, C., Halcon, F. A., Yusup, A. K., & Ongkowijoyo, G. (2025). The Mediating Effect of Organizational Culture and Work Fatigue on Work-Life Balance in the Context of Work from Home among Indonesian Workers. Journal The Winners, 26(2), 107–120. https://doi.org/10.21512/tw.v26i2.13013
Jabeen, F. and Isakovic, A.A. (2018), Examining the impact of organizational culture on trust and career satisfaction in the UAE public sector: A competing values perspective, Employee Relations, Vol. 40 No. 6, pp. 1036-1053. https://doi.org/10.1108/ER-02-2017-0038
Jena, L., Sajeet, P. and Nrusingh, P. (2018), The pursuit of organisational trust: role of employee engagement, psychological well-being and transformational leadership, Asia Pacific Management Review.
Kaplan, R.S. (2010), Conceptual foundations of the balanced scorecard, Working Paper No. 10-074, Harvard Business School, Boston, MA.
Kaplan, Robert S. dan David P. Norton, (1996). Using The Balanced scorecard As A Strategic Management System, Harvard Business Review.
Krismiaji, & Aryani, Y. A. (2019). Akuntansi Manajemen (Edisi 3). UPP STIM YKPN.
Kristanto, A. T. (2019). Pengaruh political connections terhadap kinerja perusahaan. EXERO: Journal of Research in Business and Economics, 2(1), 1–21. https://doi.org/10.24071/exero.v2i1.2049
Krylov, S. (2019). Strategic customer analysis based on balanced scorecard. Ekonomicko- Manazerske Spektrum, 13(1), 12–25. https://www.ceeol.com/search/article- detail?id=782335
Lee, M., & Chang, Y. (2020). Organizational culture, work-life balance, and employee retention in high-stress sectors. Sustainability, 12(7), 2813.
Levi. (2002). Faktor-Faktor Yang Mempengaruhi Kepuasan Kerja. (Online). Tersedia di http://id.wikipedia.org/wiki/Kepuasan_Kerja. Diakses (20 Januari 2026)
Lisa Gresti Sella Damanik, Paham Ginting, and Elisabet Siahaan (2025) The Influence of Work Life Balance, Organizational Culture, and Emotional Intelligence on Employee Performance with Job Satisfaction as Intervening Variable at PT. Pos Indonesia (Persero) Pematang Siantar, Budapest International Research and Critics Institute-Journal (BIRCI-Journal), Vol 5, No 3, Page: 28578-28587. DOI: https://doi.org/10.33258/birci.v5i3.6956 28578
Lucy Mwangi, Caroline Cherotich Boinett, Emily Tumwet, & Dave Bowen. (2017). Effects of Work life Balance on Employees Performance in Institutions of Higher Learning: A Case Study of Kabarak University. Kabarak Journal of Research & Innovation, 4(2 SE-General Submissions), 60–69.
Mangkunegara Anwar Prabu (2017). Manajemen Sumber Daya Manusia Perusahaan. Bandung : Rosda.
Mathis Robert L. dan John H. Jackson (2021) Human Resource Management 17th Edition., USA: South–Western Cengage Learning.
McConnell, C. (2003), The manager’s approach to employees performance problems, The Health Care Manager, Vol. 22 No. 1, pp. 63-69.
Messner, W. (2013), Effect of organizational culture on employee commitment in the Indian IT services sourcing industry, Journal of Indian Business Research, Vol. 5 No. 2, pp. 76-100.
Newstrom, John W., (2015). Organization Behavior human behavior at work Fourteenth Edition New York: Companies Inc, McGraw-Hill/Irwin.
Nurfiani, A., Darmawan, A., Suyoto, S., & Innayah, M. N. (2025). The Influence Of Work-Life Balance, Organizational Culture, And Emotional Intelligence On Employee Performance With Job Satisfaction As An Intervening Variable. International Journal of Economics, Business and Accounting Research (IJEBAR), 9(3). https://doi.org/10.29040/ijebar.v9i3.18284
Parvin, M.M. and Kabir, M.M. (2011), Factors affecting employee job satisfaction of pharmaceutical sector, Australian Journal of Business and Management Research, Vol. 1 No. 9, pp. 113-123.
Peter Herriot and Carole Pemberton (1995) Competitive Advantage Through Diversity. Organizational Learning from Difference: London, Thousand Oaks, New Delhi: Sage.
Prahasta, A., & Safii, M. (2025). The Influence of Transformational Leadership, Work-Life Balance, and Organizational Culture on Employee Performance in Finance Corporate. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 8(3), 12678-12689. https://doi.org/10.31538/iijse.v8i3.7824
Randeree Kasim and Hind Al Youha (2009) Strategic Management of Performance: An Examination of Public Sector Organizations in the United Arab Emirates, The International Journal of Knowledge, Culture and Change Management Volume 9, Number 4, 2009, pp 124-134
Rivai Veithzal. & Sagala, E. (2019). Manajemen Sumber Daya Manusia untuk Perusahaan. Jakarta: Rajagrafindo Persada.
Robbins Stephen P and Timothy A. Judge, (2022). Organizational behavior (18th edition), England: Perason.
Robert Bacal, (2004). The Managers Guide to Performance Reviews. New York: McGraww Hill.
Rudman, Richard. (2013). Performance Planning & Review: making employee appraisals work. Second Edition. Australia: Midland Typesetters.
Sabri dan Sumardin (2025) Job Satisfaction: Perceived Organizational Support and Organizational Culture With Work Life Balance, Journal of Business and Management Review, Vol. 6 No. 1 2025 Page 047- 060 DOI: 10.47153/jbmr.v6i1.1348
Saputra, W. ., Rosihana, A. D. ., Madewi, A. ., & Kharisma, M. . (2025). The Influence of Work-Life Balance, Organizational Culture, and Job Satisfaction on Employee Performance at PT. GMF AeroAsia Tbk (Case Study on the Aircraft Support and Industrial Solution Unit). Journal of Economics and Social Sciences (JESS), 4(2), 1227–1238. https://doi.org/10.59525/jess.v4i2.1061
Sarmiento, R., Beale, J. and Knowles, G. (2007), Determinants of performance amongst shop-floor employees: a preliminary investigation, Management Research News, Vol. 30 No. 12, pp. 915-927.
Schein, E.H. (2010), Organizational Culture and Leadership, Vol. 2, John Wiley & Sons.
Schermerhorn Jr, J. R., Bachrach, D. G., & Wright, B. (2020). Management, (14th ed.). John Wiley.
Shobitha, P., & Sudarsan, N. (2014). Work life balance: A conceptual review.
Spence, J. R., & Keeping, L. M. (2010). The impact of non-performance information on ratings of job performance: A policy-capturing approach. Journal of Organizational Behavior, 31, 587−608.
Subarto & Solihin, D. (2025). The Influence of Work-Life Balance and Employee Engagement on Performance Through Job Satisfaction. Jurnal Economia, Vol. 21 (1), 106-124. https://doi.org/10.21831/economia.v20i1.70925
Sudarmanto, (2014). Kinerja dan Pengembangan Kompetensi SDM. Yogjakarta: Pustaka Pelajar
Sung, S.Y. and Choi, J.N. (2014), Multiple dimensions of human resource development and organizational performance, Journal of Organizational Behavior, Vol. 35 No. 6, pp. 851-870.
Swanson, R.A. and Holton, E.F. (2009), Foundation of Human Resource Development, Berrett – Koehler, San Francisco.
Syarif, N. T., & Hasan, D. (2025). The Influence of Work-Life Balance and Job Satisfaction on Employee Performance at the Administrative Division of the Data and Information Center, Ministry of Education, Culture, Research, and Technology (Kemendikbudristek). International Journal of Science and Society, 7(2), 54-66. https://doi.org/10.54783/ijsoc.v7i2.1414
Thalia, S. N., Bahiroh, E., Zarkasyi, A. I., Amiruddin, A., & Harun, A. bin. (2025). Effect of Work Life Balance on Employee Performance through Job Satisfaction as an Intervening Variable. Journal of Business Management and Economic Development, 3(02), 800–812. https://doi.org/10.59653/jbmed.v3i02.1727
Umra, Muhammad Kasran, & Samsinar. (2025). The Influence of Work Balance and Organizational Culture on Employee Job Satisfaction at PT Honda Sanggar Laut Palopo. Al-Kharaj: Journal of Islamic Economic and Business, 7(1). https://doi.org/10.24256/kharaj.v7i1.6503
Vera Sari, Mohamad Adam, and Muhammad Ichsan Hadjri, (2025), The Role of Organizational Culture in Enhancing Lecturer Performance: Mediating Effects of Work-Life Balance in LLDIKTI Region 2. in the 7th International Conference on Education and Social Science Research, KnE Social Sciences, pages 407–420. DOI 10.18502/kss.v10i9.18513
Worrell, T. G. (2004). School Psychologists’ Job Satisfaction: Ten Years Later. (Unpublished doctoral dissertation). University of Polytechnic Virginia, United State.
Wu, L.-F., Huang, I.-C., Huang, W.-C. and Du, P.-L. (2019), Aligning organizational culture and operations strategy to improve innovation outcomes: An integrated perspective in organizational management, Journal of Organizational Change Management, Vol. 32 No. 2, pp. 224-250.
Zhang, M., & Li, Y. (2020). The influence of work environment on employee loyalty: The mediating role of work-life balance. Procedia - Social and Behavioral Sciences, 176, 682–689.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Wa Ode Sitti Rahma Sari, Nasrul Nasrul, Salma Saleh

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.







